![]() ![]() Actually, where are we? Ah yes, Patrikai is checking my account notes. I received no confirmation that this request was received or in process. So I went on their website and completed a request for credit. I didn't even care about the extra day of not having internet if I received credit for just the amount of time the power was out, I would have been satisfied. I started receiving communication via email from Optimum stating that customers who lost power from the storm would receive credit on their next bill, no action was needed. The chat lasted nearly two hours, and it was ultimately revealed that yes, the problem was, in fact, Optimum's fault. I'd like to have Optimum Fiber installed (if available) When moving, let Optimum help transfer your Internet, TV and Phone service connections to your new home with our easy set up process. I had to jump online, using my phone as a hotspot, to start a chat with Optimum, which was ONLY successful thanks to my own sheer endurance. goodbye.") Problem was, at that point, our neighbors (who all have Optimum because, again, it's the only provider in town) had internet. I called Optimum SO many times but couldn't get through because, as a pre-recorded message stated, the storm had "affected your area, and crews are working to restore service. When it was restored, our internet was still down. Earlier this summer, Tropical Storm Isaias knocked out power in our neighborhood for a couple days. Here is a good spot to provide a little background and context. I neglected to screen cap the prior part of this conversation where Patrikai told me to be patient for "a moment" while she looked into this, and I asked if it would take an hour for her to verify my account which is what happened last time. Whether you need help paying your bill, need technical support, or have general questions about your account, Optimums customer service team is available to help you. (As gross as it is to have customer service battles publicly on social media, it's often the only way to get an answer! What a time to be alive.) But I think the best evidence for the argument I'm presenting here is a recent chat I had with the company. My battle with the company is long lasting, and if you're so inclined you can check my Twitter feed for more. This seems like, and definitely is, a monopoly, which is illegal? The very second Verizon Fios establishes its service grid in our neighborhood- a promise going on years now which I fear may never be fulfilled- I am jumping ship, but for now I must deal with the incomparable and, if I'm being honest, hilarious incompetence of Optimum. Optimum is the only provider in our area. "But Mike, why don't you switch services?" Great question. Optimum TV, Phone and Internet Support Home Get Optimum Shop online to get great deals on fast Internet with free installation. I don't like to use the word hate, but I hate Optimum. Not the worst of all providers the worst of everything. Just provide the necessary services at a decent price, with good customer service when needed, is all we ask.īeing middle aged and having aligned myself with a number of cable/internet providers over the years from around the country, none of which I've particularly liked, I can say with confidence that Optimum is the worst. ![]() Even having to endure the annual song and dance- after your initial promotional period ends and your bill jumps up like $20- of having to call your provider to get a new promo is tolerable if it works. ![]() Being neutral about it is probably the best case scenario. Card is distributed and serviced by InComm Financial Services, Inc., which is licensed as a Money Transmitter by the New York State Department of Financial Services.No one actually likes, I don't think, their cable/internet service provider. This optional offer is not a MetaBank product or service nor does MetaBank endorse this offer. Visa Reward Card is issued by MetaBank®, N.A., Member FDIC pursuant to a license from Visa U.S.A. Terms and Conditions apply to Reward Cards. and District of Columbia everywhere Visa debit cards are accepted. Visa Reward Card may be used when making purchases from merchants in the U.S. Childrens Online Privacy Policy Interest-based Ads All Rights Reserved. Visa Reward Card cannot be used to pay Optimum monthly bill. We are available for live support from 9am - 1am ET seven days a week. Visa Reward Card will be mailed to customers who maintain promotion and remain in good standing with no past due or returned payments throughout first 90 days after account activation. ‡Visa® Reward Card: Offer is not available to individuals who have previously participated in an Optimum Visa Reward Card promotion within the past 12 months.
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